Smart-Support : Remote Application by SmartAcc
Download and set up the Smart-Support tool to receive screen-sharing support from our team.
Only download if you are a SmartAcc customer and requesting support
This installer is intended solely for customers who have contacted SmartAcc and are currently on an active support session. Please only proceed if:
- You have an open support ticket or are on a call with our team.
- A SmartAcc staff member has directed you to this page.
- You understand our technician will have temporary, supervised access to your screen.
Not yet in contact with us? Reach out at [email protected] before downloading.
Choose the version that matches your Operating System
Windows 64-bit
For Server, Cashier, Ordering, Kiosk
Windows 64-bit
For Workstation which use DynaMod
Windows 32-bit
For Windows 7 and older systems
Android
For Android Machine which run POS2Go, Price Checker
Not sure which to pick? If your PC runs Windows 8 or 10 or 11, choose 64-bit installer.
Use 32-bit only if directed by a SmartAcc technician or if you are on Windows 7 and below.
Installation Guide for Windows OS
Follow these steps after downloading the installer.
Open your Downloads folder and double-click the file (e.g. SmartAcc-Support.msi).
- If Windows SmartScreen appears, click "More info" → "Run anyway".
- If a UAC permission prompt appears, click Yes.
The installer will complete setup automatically and open RustDesk. No additional configuration is needed — it comes pre-connected to SmartAcc's private server.
On the RustDesk main screen you will see two things:
- Your ID — a unique number identifying your device.
- One-time Password — a temporary password shown below your ID.
Give your ID and one-time password to the SmartAcc technician — via phone, email, or support chat.
- Only share with a SmartAcc team member you contacted directly.
A prompt will appear on your screen when the technician connects. Click Accept to allow the session.
SmartAcc technician can also key in the one-time password you provided to connect.